OUR TERMS & CONDITIONS


In order that your tour meets with your approval we have set up all necessary preconditions. Therefore we itemize our general terms and conditions as follows:


STIMME DER HOFFNUNT e.V. - Hope tours
Stimme der Hoffnung e.V. acts as intermediary between transportation companies, hotels and any other providers or individuals and the clients. The present General Terms of Business (GTBs) shall determine - subject to additional supplement agreements - the contractual relationship between Stimme der Hoffnung e.V. and the client. Any deviating terms of business of client are hereby expressly excluded.


Documentation
Each traveler is responsible for carrying a valid passport and possessing any required visa(s). The organizer is exempt from any liability should the traveler be deported or refused entry for not meeting entry requirements or passport irregularities. The traveler will be responsible for any of the costs as a result of this, according to our established cancellation policies and voluntary withdrawal from our services.

Vouchers
After receiving payment in full on reservations made by individual clients (city packages, train travel, etc.) we send out the vouchers by e-mail. Our clients are required to present these vouchers at hotels or to tour guides. If issuing their own vouchers, these must clearly state: “Reservation and payment through "Stimme der Hoffnung e.V.”.

Hotels and Guesthouse
All hotels and the guesthouse an Friedensau, Moeckern, on our tours have been carefully selected. Most hotel rooms in Germany and the guesthouse don’t offer air-conditioning.  Maybe Internet has to be paid separately. All hotels selected for the programs are subject to change. If a change becomes necessary for any reason, clients will be accommodated in hotels that are equivalent in service and price category as those listed.

Transportation
Transportation on our tours is conducted by tour bus or ship cruiser. If the number of participants confirmed on a tour is small, Stimme der Hoffnung e.V. reserves the right to conduct transportation in a passenger vehicle or minivan driven by the guide, in order to comply with our guaranteed departure dates.

Transfers with regular transportation services
Regular transportation services have determined departure times that are not adjusted in case bus or ship delays, time changes, etc. Should a traveler miss a reserved bus, the reservation will no longer be valid. Regular transfer covers return transportation to the recommended hotels or the ship.

Luggage
Each passenger is entitled to bring one medium-sized piece of luggage, with a maximum weight of 30 kg. Transportation of excess luggage is subject to space availability. If the excess luggage exceeds the capacity of the vehicle, the traveler will be required to leave part of his luggage behind or pay for extra transportation (e.g. taxi). Luggage will be transported at the owner’s risk. The organization is not responsible for loss, theft or damage to the luggage during the trip. We recommend that travelers remain present at all times when their luggage is being handled. In case of river or sea transportation of luggage, the specific conditions of the transportation companies apply as set out in the passenger‘s ticket. In case of loss or damages, we recommend filing an immediate complaint with the company responsible for transportation. We would like to remind passengers that they are responsible for their belongings.

English speaking tour guide
Travelers will be accompanied by each tour by 2 English speaking tour guides during the entire travel program if not mentioned differently. All our guides have extensive experience and are specially trained for each travel program.

Payment
All reserved services require payment in full 60 days prior to arrival date. The organizer reserves the right to refuse any passengers who fail to comply with these conditions. Payments should be made via credit card (Mastercard or VISA).
Stimme der Hoffnung e.V. shall invoice Client the contractual remuneration. The invoice amounts are understood as Euro unless specified otherwise, and include – if pertinent – statutory VAT as applicable at the date it is incurred. Payment shall be made in accordance with the terms stated in the invoice. Costs of money transfer shall be borne by Client. If no due date is indicated in the invoice, the amount claimed shall be due for immediate payment. timme der Hoffnung e.V. shall be entitled to claim advance and/or part payment, in its own reasonable discretion, to be set off against the total price. To the extent timme der Hoffnung e.V. intends to subject performance against full or partial advance payment only, it shall notify Client accordingly, prior to contracting. Dunning costs for late payment shall be billed at 5.00 EUR lumpsum. It is incumbent on Client to prove that überland Reisen did not incur any – or a lower - loss. In the event advance payments, or the total respectively remaining amount is not paid by Client within the period agreed upon, timme der Hoffnung e.V. may refuse performance and, after a reasonable grace period granted, withdraw from the contract once the service was not yet performed. In such event, timme der Hoffnung e.V. shall invoice Client cancellation costs in accordance with term “Cancellations”.

Amendment of Services
Stimme der Hoffnung e.V. is entitled to amend contracted services in case of serious reasons which occur after contracting, and make such amendment inevitable. No amendments or deviations shall be admissible which substantially affect the overall character of performance respectively the package services - or are unacceptable for client in consideration of mutual interests, or discriminatory under the principle of good faith. Warranty claims shall remain unaffected as far as such amended services are flawed with defects. Stimme der Hoffnung e.V. shall inform client immediately about alterations contemplated in sentence 1 of this term.

Cancellations
Cancellations should be made in written form. The cancellation costs are as follows: (costs per person over the total amount per passenger)*
• Cancellation up to 71 days before arrival: no costs
• Cancellation up to 40 days before arrival: 10 % (minimum EUR 50)
• Cancellation up to 28 days before arrival: 20%
• Cancellation up to 19 days before arrival: 40%
• Cancellation up to 12 days before arrival: 60%
• Cancellation up to 6 days before arrival: 80%
• Cancellation 5 to 0 days before arrival: 95%

Change of passenger (costs per person)
• Up to 15 days before arrival: no costs
• From 14 days before arrival: EUR 50

Number of participants
Stimme der Hoffnung e.V. reserves the right to cancel a tour if the minimum number of passengers required for a specific travel program hasn’t been reached 4 weeks prior to departure. Stimme der Hoffnung e.V. will notify the client immediately of the reason for the cancelation. The client will be offered another travel program or a full refund of the amount already paid.

Changes in reservations
Any changes in reservations that have been previously confirmed (arrival or departure date, travel conditions, etc.) that occur longer than 4 weeks before the beginning of the trip before the planned execution of services are subject to a EUR 50 fine, unless Stimme der Hoffnung e.V. proves having incurred higher expenses.
Claims for a change of booking by client made within 4 weeks before the planned execution of services can be honoured - if at all - only by way of withdrawal and simultaneous new booking. This shall not apply to claims of changes involving minor costs only.
If a passenger wishes to alter the trip significantly during the trip, any changes will need to be confirmed and a EUR 70 fine applies, unless Stimme der Hoffnung e.V. proves having incurred higher expenses. The passenger will also be responsible for any possible costs charged by service providers as a result of any cancellations or changes.

Limited Liability
By statute, Stimme der Hoffnung e.V. shall be liable for damage to life, the body and health resulting from intentional or reckless breach of duties by Stimme der Hoffnung e.V., his statutory representatives or vicarious agents. Stimme der Hoffnung e.V. shall also be liable for damage not covered by sent. 1 but resulting from intentional or reckless breach of duties by Stimme der Hoffnung e.V., his statutory representatives or vicarious agents - in line with the pertinent statutory regulations.
Liability for material damages and resulting pecuniary losses is limited to the price per person for the service provided by Stimme der Hoffnung e.V., even in case of a breach of a material contractual obligation.
The above limitations of liability shall apply accordingly in favour of the bodies corporate, statutory representatives and other vicarious agents of Stimme der Hoffnung e.V.. In other respects, liability is excluded - unless mandatory by statute.
Client keeps Stimme der Hoffnung e.V. indemnified against any claim, which third parties may assert against Stimme der Hoffnung e.V. and which is based on circumstances, that are situated in the sphere of the client.

Termination Right of Stimme der Hoffnung e.V.
Stimme der Hoffnung e.V. may terminate the present contract without notice in the event that individual travellers seriously disturb the travelling despite a warning by Stimme der Hoffnung e.V., or misbehave in such manner which justifies an immediate rescission of the contract. In the event of a termination by Stimme der Hoffnung e.V., the latter is still entitled to the payment of the price, to be set off against saved expenses and such benefits as obtained from a different use of unclaimed services - including any amounts credited by the service providers.

Force Majeure/Act of God
If the service, which is contractually agreed, cannot be delivered because of an act of god, such as a war, strike, catastrophes, etc. or because of imminent danger, such as the rising or falling of water/sea levels, or the obstruction of a canal, both Stimme der Hoffnung e.V. and client have the right to withdraw from the contract. Stimme der Hoffnung e.V. may claim a reasonable compensation of provisions and expenses incurred so far - depending on the respective total price. Client is not entitled to any compensation.

Weather Conditions

If extraordinary weather conditions or force majeure (rain, snow, wind, flooding, avalanches, landslides, road or pass closures, etc.) prevent the passenger from reaching his destination, or has to remain longer in the ski resort beyond the reserved stay, the company is not liable for accommodation or any other additional expenses during the delay until travel can be resumed, as soon as (weather) conditions permit.

Not included services

Generally not included, if not mentioned differently: Porter service, Lunch and beverages, Insurances, Tips, Personal expenses, not mentioned entrance fees.

Travel Insurance
Travel insurance is not included in our tours. We recommend purchasing travel insurance in your home country, prior to your trip. Your travel agency will be able to provide information on travel insurance options.

Discrepancies

Stimme der Hoffnung e.V. assumes no liability and will not consider any complaints in case of a discrepancy between written and verbally provided information and/or prices. In that case the written information applies, respectively any additional agreements, which were concluded in electronic form explicitly regarding this.

Complaints
In case of non-compliance with any part of our program we request that you inform your guide or other representative, or contact us directly via the emergency number so that we can find a solution as quickly as possible. Please also provide a written statement of the non-compliance. Please allow the company a reasonable amount of time to respond to the client’s complaint. If this doesn’t occur, the burden of proof of any complaint rests with the client. Stimme der Hoffnung e.V. is committed to responding to all letters or complaints received within 30 days of the end of the travel program. Stimme der Hoffnung e.V. will not address any complaints received after this time period.

Sundry Provisions
Subject to other individual agreements, the entire covenant between Stimme der Hoffnung e.V. and client shall be governed by German law. Exclusive jurisdiction for all claims resulting from or related to this contract is agreed upon to be the domicile of Stimme der Hoffnung e.V.. Any invalidity of individual provisions hereof shall not result in the invalidity of the contract as a whole.


Stimme der Hoffnung e.V.
Sandwiesenstrasse 35 · 64665 Alsbach-Haehnlein, Germany
Tel. +49 (0)62 57/50 653-0  · Fax +49 (0)62 57/50 653-70
info@stimme-der-hoffnung.de
www.stimme-der-hoffnung.de
Commercial register: Darmstadt, VR 1293
Tax ID number: DE 111 671 780